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I did not want to waste time calling or writing to the wrong office so I made so research online.
Via the village of Posolskoe on the east side of Lake Baikal.
Under the latest European Government rules, all airlines must pay compensation for cancelled or heavily delayed flights.
Indeed, in accord with EC regulation 261/2004 all British and European passengers may claim compensation if they experience: - Flight delays over 3 hours - Flight cancellation - Deny of boarding due to overbooking - Flight re-routing - Missed connection In order to help you cope with the delay, the airline company must offer meals, refreshments and hotel accommodation as appropriate whilst passengers wait for a rearranged flight.
"Last October, our international flight was delayed due to Mexico hurricane and we lost a full day of vacation.
I have been told by the holiday rep that I should write a letter in order to get a refund, but when I asked who I should send the letter to, he could not give me a clear answer.